Returns policy

14-day cooling-off period

You have 14 calendar days after receiving your order to withdraw from your purchase, without giving a reason.

Conditions

• You may try an item on as you would in a store. It should come back unworn and in the same condition as you received it.
• Return the item in its original box and packaging, with all tags.
• Use a protective outer package and do not put tape or labels on the original shoe box.
• The cost of sending a return is yours, unless we sent the wrong item or the item is defective.

How it works

1. Contact us through the contact page within 14 days and include your order number.
2. Send the parcel back within 14 days of letting us know. We will confirm the return address.
3. We refund the purchase amount to your original payment method within 14 days of your notice, once we have received the items or your proof of return.

The full conditions are in our returns and refund policy.