Shipping policy

Last updated: November 11, 2026

We aim to process and ship every order quickly and with care. This policy explains how shipping and delivery work for orders placed through our webshop.

1. Processing time

Items that are in stock are shipped within 48 hours of receiving your order and successful payment, on working days. Weekends and Belgian public holidays are not working days.

If an item has a different dispatch time, for example a pre-order, this is shown on the product page before you place your order.

During busy periods, promotions, releases or exceptional circumstances, processing can take longer. If there is a significant delay, we will let you know as soon as possible.

2. Shipping costs

Shipping costs and the available delivery options are shown at checkout, before you place and pay for your order. They can depend on the destination, the delivery method and the size or weight of your order.

3. Delivery and tracking

Orders are delivered by external carriers. As soon as your parcel is on its way, you receive a confirmation with a track-and-trace link when tracking is available.

Delivery times given by a carrier are an indication. Unless a different delivery time was agreed, your order is delivered at the latest within 30 days of placing it. A delay at the carrier does not affect your statutory rights towards us.

4. Delivery address

You are responsible for entering a correct and complete delivery address at checkout. Noticed a mistake after ordering? Contact us as soon as possible through our contact page. We cannot guarantee that an address can still be changed once an order has been processed or shipped.

If a delivery fails as a direct result of incorrect or incomplete details provided by the customer, reasonable extra costs for a new shipment may be charged to the customer, as far as the law allows.

5. Problems with your delivery

Is your parcel marked as delivered but nowhere to be found, or did it arrive damaged? Contact us as soon as possible with your order number so we can look into it with the carrier. The risk of loss or damage passes to you when you, or a person you appointed, physically receive the parcel.

6. Questions

Questions about your order or delivery? Reach us through our contact page and include your order number.