Refund policy

Last updated: November 12, 2026

This returns and refund policy applies to purchases made by consumers through our webshop. Nothing in this policy limits the rights you have under mandatory Belgian or European consumer law.

1. Right of withdrawal: 14 days

You have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving a reason, subject to the exceptions provided by law.

To use this right, let us know within that period with a clear statement through our contact page. Please include your order number and the items you want to return. After you have notified us, send the items back within 14 calendar days.

2. Return address

Please contact us before sending anything back. Returns can be sent to:

The Selected
Wiegstraat 32
2000 Antwerpen
Belgium

A return remains your responsibility until we have received it. We recommend a shipping method with tracking and keeping your proof of postage.

3. Return shipping costs

The direct cost of returning an item is paid by the customer, unless we delivered the wrong item, the item has a defect we are responsible for under the applicable law, or the law states that we must bear the cost.

4. Condition of returned items

During the withdrawal period you may look at, try on and inspect an item as far as needed to judge its nature, characteristics and fit, in the same way you could in a physical store. Please handle items with care and, where reasonably possible, return them with the original packaging, tags and accessories.

You may be liable for any loss in value if an item has been used or handled beyond what was needed to try it on and inspect it, for example when it has been worn outside, washed, damaged, altered, or shows marks, odours or stains. In that case the demonstrable loss in value may be deducted from your refund. Missing or damaged packaging or tags does not automatically cancel your right of withdrawal, but can be taken into account if it causes a demonstrable loss in value.

5. Sneakers and shoes

Try shoes on indoors and on a clean surface only. The original shoe box is part of the product: send your return in a protective outer package and do not put tape or labels on the shoe box itself.

6. Refunds

We refund all payments received for the returned items, including the standard delivery cost of the original order, within 14 days of receiving your withdrawal notice. We may wait with the refund until we have received the items or until you have provided proof that you sent them back, whichever comes first. If you chose a delivery method more expensive than our standard option, the extra cost is not refunded.

Refunds are made to the payment method used for the original order.

7. Exchanges

We do not offer direct exchanges. If you would like a different size or item, return your purchase as described above and place a new order.

8. Wrong, damaged or defective items

Did you receive the wrong item, or is something damaged or defective? Contact us as soon as possible through our contact page with your order number and a description of the problem. We may ask you for photos. In these cases we cover the return cost. Consumers also benefit from the two-year legal guarantee of conformity.

9. Exceptions

The right of withdrawal does not apply in the cases excluded by law, such as items made to the customer's specifications or sealed items that are not suitable for return for health or hygiene reasons once the seal has been broken.